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About The Role
Role Purpose:

Working within the Conversion Operations Team and to report to Conversion Operations Team Manager, the Conversion Executive responsibilities include (but are not limited to) pro-actively contact new and existing customers through various campaigns in order to drive new and incremental deposits via the various means and channels provided by the company.

The position requires a ‘can do’ attitude and result driven focus while providing customers with highest standards of gaming experience.

Key Responsibilities

  • Proactively contact non-funded customers and convert them to real-money players on all company market leading brands
  • Proactively contact existing customers in an attempt to win back their business in order to reduce churn and increase life time value
  • Proactively contact existing real-money players through various campaigns, in an attempt to improve engagement and increase lifetime value
  • Ensure familiarity with all marketing initiatives and up-to-date Conversion Operations functions and processes
  • Maintain open and transparent communication within the team
  • Increasing customer satisfaction and loyalty to the company and its products through second to none service and problem resolution
  • Represent the company in the most professional manner, thus ensuring customer satisfaction
  • Responsible for reaching company Q&A score standards that meet and exceed department KPI for each period
  • Responsible for supporting Conversion Operations Team leader and Conversion Operation Manager
  • Perform any other duties as assigned and required.
Qualifications and Educational Requirements
  • Must possess a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor’s Degree, any field.
Specialist Skills and Experience Required
  • Previous experience in a marketing related role is an advantage, ideally in the online gaming industry
  • Previous experience using web chat software to contact and manage customer interaction is an advantage
  • Mental and pragmatic reasoning to carry out sales techniques
  • Can work independently and within a team
  • Able to react to company needs
  • Computer literate, particularly on MS Office
  • Fluent English, oral and written with excellent interpersonal and communication skills
  • Ability to identify customer needs
  • Trustworthy and honest individual
  • Self-motivated, very organised and with a strong work ethic, result driven