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About The Role


Job Title:

The End User Services Architect


Technology - Retail




Summary: The End User Services Architect is responsible for the strategy, design & delivery of End User Services for the group globally. This includes all Directory Services, Messaging, User Communications systems and devices with a focus on innovative, next generation cloud technologies.



  • Designing and helping to advance the company's Directory Services & Authentication systems; creating an implementation roadmap & delivery
  • Designing the company's Collaboration systems (such as video conferencing & voice systems, email, chat, presence etc); creating an implementation roadmap & delivery
  • Defining, designing and implementing a device strategy & policy across both mobile & desktop/laptop devices
  • Expert input to Saas / IaaS / PaaS options and performance engineering decisions to support next generation services
  • Design and develop architectural procedures for all EUS teams, designing for high availability & fully resilient service.
  • Contributing to the technical roadmap for all EUS services to deliver a highly scalable platform to facilitate the group's growth projections across all channels
  • Contributing to the 12-24 month EUS strategy and lifecycle view
  • Work with the network services & infrastructure peer groups to ensure there is an end to end view on requirements that provide performant and resilient services for all end user services
  • Work with internal teams and external vendors to evaluate new technologies for potential integration into the group’s service catalogue that reduce time to market
  • Promoting cloud and software defined by default across the Ladbrokes Coral Group of companies
  • Perform as a design authority and architectural mentor/guide to other EUS team members
  • Responsible for ensuring technical assistance is provided during major incidents

Key Accountability

  • Responsible for ensuring technical standards are created and maintained for all aspects of the groups EUS services
  • Responsible for ensuring the drive to the Cloud maintains the Group’s security context and responsible for ensuring that cloud data storage is consistent with the company’s security policies and data guidelines.
  • Strategy, design, delivery and management of a cloud by default, global services operation with significant Internet and omni-channel presence


Additional Information


  • Expert in the architecture & design of:
  • Next Generation Directory Services
  • Cloud Based Single Sign on Services & secure authentication
  • Identity and Access Management (IDAM) solutions
  • Cloud-First services
  • Next generation communications systems - including, but not limited to voice and video
  • Services to enable true anywhere working, to include bring your own device (BYOD) and consumerisation of technology
  • Mobile Device Management (MDM)
  • Standards based specifications
  • Roadmaps and strategies for EUS services
  • Proven expert in service transition from traditional on-premises technology to cloud based services
  • Design of large scale end-end global service supporting high transaction volume mission critical systems – 5x9’s operation is second nature
  • Expert in the design of services that embody the highest levels of security while maintaining best of class usability.
  • User Experience at the centre of everything is second nature.
  • Extensive experience utilising project tools and methodologies to best advantage

About The Company

At Ladbrokes Coral, we believe we’ve got the best brands in betting and gaming; and the best people behind them too.

There’s never been a more exciting time to join us. Our recent merger combined more than 230 years of heritage and opened up a world of exciting opportunities for the future. With the biggest UK retail estate in the industry, a growing digital business and an ever-expanding international presence, we want to be the world’s best betting and gaming company, where customers want to play and people want to work