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About The Role

Role Purpose

The Change Analyst is responsible for recording, scheduling and assisting in the management of a demanding and dynamic programme of changes across multiple Ladbrokes Coral Group environments. The role will be expected to assist the Change Manager in identification and reduction of change risk while ensuring that a high rate of service change can be supported across the estate.

Key Responsibilities

  • Assisting the Change Manager in the implementation of the change strategy for Technology changes, approach and processes which maintains the integrity of pre-production and production environments in transitioning new and changed services across the estate of environments
  • Application of governance activities to manage the scheduling and delivery of service change
  • Maintaining the overall change schedule, maintaining both a high level and detailed view across all environments and changes
  • Monitoring and tracking project activity against the change schedule, intervening and escalating as required to maintain the release scope and milestones
  • Reporting on environments status and change progress
  • Assisting in the coordination of all groups involved in introducing service change, particularly technology Programme and Project Managers, Test Managers and development teams
  • Assisting in the management of the change control process
  • Assisting in the assessment and management of risks and issues as applied to Change Management
  • Work with the Technology and Business functions to deliver the highest level of service, ensuring that SLAs are met and business expectations exceeded
  • Able to travel to global locations
Qualifications and Educational Requirements
  • Technology related degree level or higher qualification
  • ITIL or similar certification
Specialist Skills and Experience Required
  • Good understanding of the ITIL framework, with excellent knowledge of Change Management
  •  Experience of working with a global network of service providers and business stakeholders
  • Experience of Change Management, Incident Management or Problem Management on complex, critical systems in an environment subject to a high rate of change
  • Understanding of project lifecycles and methodologies, particularly agile
  • Able to demonstrate a thorough and successful determination to protect configuration and systems from avoidable problems and disruption
  • Demonstrable personal resilience to cope with demanding workloads
  • Ability to work under pressure and to tight deadlines
  • Strong relationship and people skills
  • Open communication style with confident written and verbal presentation skills, encompassing a strong attention to detail
  • At least 3 years’ experience in a similar technology / application operational role
  • Previous experience in the eGaming industry (Casino, Poker, Sports) and/or retail bookmaking advantageous but not essential