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About The Role

Role Purpose

The Operations Executive is responsible for all bingo and casino related operational areas within the Gaming Brands team.

The Bingo Operations Executive will report to the Bingo Operations Manager.

Key Responsibilities

  • Analysis on promotion performance, interpreting and analysing data to provide recommendations for future campaigns.
  • Reviewing operational processes and finding optimal solutions for streamlined working.
  • Ensuring all third party bonus tools are being optimised and used to their full potential.
  • Regularly optimise the Bingo Schedules as directed by the Bingo Strategy Manager across all brands.
  • Managing and updating Bingo Schedules for promotional purposes.
  • Provide regular and detailed analysis of player activity as directed by the Bingo Operations Manager.
  • Acting as second line support to the Customer Services Team across all brands including operational escalations, responsible for managing the escalation of issues in a timely and considered manner.
  • Monitoring and reviewing the products across all channels to ensure the best possible customer experience.
  • Management of bonuses on Playtech BOS and IMS along with GVC back office and bonus tools, creating bonus schemes and reviewing performance.
  • To implement strict testing procedures to ensure accuracy of bonus templates.
  • Collaborating with Digital Marketing teams to ensure offers are attractive and set up correctly.
  • Conducting and maintaining thorough competitor product analysis and recommending/ suggesting areas for improvement in order to ensure we offer a market leading product
  • Interaction with other business areas to provide information, support and assistance as required.
  • Working closely with CRM teams to ensure all automated/manual journeys are fulfilled to a high standard.
  • Assisting with ad-hoc operational tasks for all Gaming brands.
  • Responsibility for managing documented daily procedure and tasks for use in training of new starters.
  • Assisting with the training and development of new team members.
Specialist Skills and Experience Required
  • Knowledge of customer servicing and retention strategies.
  • Exemplary written and spoken English.
  • Ability to work effectively as part of both small teams and larger formal groups.
  • Good IT skills including strong experience of Microsoft Office; Excel, Word and PowerPoint.
  • Detail focused but able to see the “big picture” and maintain progress.
  • Excellent communication, interpersonal skills, time management and organisation skills.
  • Ability to come up with ideas/concepts and suggestions/improvements and follow these through to implementation.
About The Company
Based in Gibraltar, we offer a great relocation package.