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About The Role

Role Purpose    

The Conversion Operations Executive is responsible for proactively contacting new and existing customers through various campaigns in order to drive new and incremental deposits via the various means and channels provided by the company.

The Conversion Operations Executive will maintain a result driven focus while providing customers with highest standards of gaming experience.

Key Responsibilities

  • Proactively contact non-funded customers through various channels and convert them to real-money players on all company market leading brands
  • Proactively contact existing customers through various channels to retain their business in order to reduce churn and increase life time value
  • Proactively contact existing real-money players through various channels in relation to various campaigns, in an attempt to improve engagement and increase lifetime value
  • Work with the Brand and Product teams to ensure familiarity with all marketing initiatives and up-to-date conversion operations functions and processes which provide the customer with the most effective experience
  • Maintain open and transparent communication within the conversion team in relation to learnings, best practice and business / industry knowledge
  • Increasing customer satisfaction and loyalty to the company and its products through the provision of industry leading service and effective problem resolution
  • Responsible for reaching company Q&A score standards that meet and exceed department KPIs for each period
  • Responsible for supporting Customer Operations Management with ad-hoc tasks, projects as required by the business and provide central support for Manila
  • Understanding campaigns enabling the most effective outcomes for the customer

Specialist Skills and Experience Required

  • Previous experience in a marketing related role is an advantage, ideally in online gaming
  • Mental and pragmatic reasoning to carry out sales techniques
  • Can work independently and within a team
  • Able to react to company needs
  • Computer literate, particularly on MS Office
  • Fluent English, oral and written with excellent interpersonal and communication skills
  • Ability to identify customer needs
  • Trustworthy and honest individual
  • Self-motivated, very organised and with a strong work ethic, result driven